Charity Complaints Policy Template
A model complaints policy you can adapt for your charity. Download it below, or enter your email and we'll send it to you.
Every charity — named in the Annual Return; required by the fundraising code if you fundraise.
Download the template (Word)
≈14 KB · Word (.docx)
Template from TrusteeMeetings.co.uk — any charity may use and adapt it. No attribution required.
What's inside
- What counts as a complaint
- two-stage route with timescales
- where to go next (Fundraising Regulator, Charity Commission, ICO)
- serious concerns
- fundraising complaints (deletable)
- unreasonable behaviour
- records and board reporting
How to use it
- Fill in the [square brackets] with your charity's details.
- Adopt it at a board meeting — it has a built-in adoption block.
- Diarise the review date — it has a built-in review block too.
Not sure what to put in it? Read our full guide: What a charity complaints policy must include.
TrusteeMeetings.co.uk is a governance tool, not a law firm — this is information, not legal advice.